Privacy Policy - Touch The Himalaya Treks & Expedition (P.) Ltd.

Introduction

Touch The Himalaya Treks & Expedition Pvt. Ltd. ("Touch The Himalaya," "we," "our," or "us") respects client's privacy and is committed to protecting their personal information.

This Privacy Policy explains how we collect, use, store, and protect our client's personal data when they visit our websites, contact us, or book any of our travel services.

This policy applies to all websites and brands operated by Touch The Himalaya Treks & Expedition Pvt. Ltd., including:

• Touch The Himalaya -Trekking, climbing, expeditions, and adventure travel throughout Nepal.
• Manaslu Guides Nepal -Specialized trekking services in the Manaslu Region, Tsum Valley, Nar Phu Valley, and surrounding areas.
• We Tour Nepal -Nepal cultural tours, luxury holidays, wildlife safaris, helicopter tours, rafting, family holidays, and sightseeing.
• Tibet Tours from Nepal - Tibet cultural tours, Kailash pilgrimage, overland tours, and Tibet travel arrangements.
• Bhutan Tours from Nepal -Bhutan cultural holidays, trekking, festivals, and customized tours.

By using our websites or booking our services, you agree to the practices described in this Privacy Policy.

Who We Are

Touch The Himalaya Treks & Expedition Pvt. Ltd. is a Nepal Government Registered Trekking and Tour Operator based in Kathmandu, Nepal. As the parent company, we manage all customer inquiries, bookings, payments, permits, and operational services across our associated brands mentioned above.

Information We Collect

Depending on the services you use, we may collect the following information:

Personal Information

• Full name
• Nationality
• Date of birth
• Gender
• Passport information
• Passport copy
• Visa details
• Emergency contact information
• Postal address
• Email address
• Phone number

Booking Information

• Travel dates
• Destination
• Group size
• Accommodation preferences
• Dietary requirements
• Medical information voluntarily provided
• Flight details
• Hotel information

Payment Information

We may collect payment-related details required to process your booking.

For your security, we do not store complete credit card information on our servers. Online payments are processed securely through trusted third-party payment providers.

Website Information

When you visit our websites, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Referral source
• Cookies and analytics data

How We Use Your Information

Your information is used solely for legitimate business purposes, including:

• Processing your booking
• Issuing trekking permits
• Arranging hotels and transportation
• Organizing flights where applicable
• Coordinating guides and porters
• Responding to inquiries
• Sending booking confirmations
• Providing customer support
• Processing payments
• Improving our services
• Meeting legal and regulatory obligations
• Ensuring traveler safety

Legal Basis for Processing

Where applicable, we process your personal data based on:

• Your consent
• Performance of a travel contract
• Compliance with legal obligations
• Our legitimate business interests in providing travel services

Sharing Your Information

We only share your personal information when necessary to organize your trip.

Your information may be shared with:

• Government authorities for permits and visas
• National park offices
• Immigration departments
• Airlines
• Hotels
• Teahouses and lodges
• Transportation providers
• Licensed trekking guides
• Local operators in Nepal, Tibet, or Bhutan
• Insurance providers (where required)
• Payment processing companies

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Passport and Permit Information

Certain destinations require passport information to obtain travel permits.

Examples include:

• Restricted Area Trekking Permits
• Tibet Travel Permit
• Bhutan Travel Authorization
• National Park Entry Permits
• Conservation Area Permits

These documents are submitted only to the relevant government authorities as required by law.

Medical Information

For trekking and adventure activities, you may voluntarily provide medical or dietary information to help us organize a safe trip. This information is treated confidentially and shared only with guides, emergency responders, or healthcare providers when necessary for your safety.

Cookies

Our websites use cookies to improve your browsing experience. Cookies help us to remember your preferences, analyze website traffic, improve website performance, understand visitor behavior, provide relevant content etc. You may disable cookies through your browser settings, although some website features may not function properly.

Analytics

We may use trusted analytics services such as Google Analytics or similar tools to understand website usage.

These services collect anonymous statistical information and do not identify individual users unless additional personal information is voluntarily provided.

Marketing Communications

If you subscribe to our newsletter or request travel information, we may occasionally send you travel updates, special offers, destination news, seasonal promotions, company announcements etc., You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Data Security

We take reasonable technical and organizational measures to protect your information against: unauthorized access, misuse, loss, alteration and disclosure.

Although no online system is completely secure, we continually work to safeguard your personal information using industry-standard security practices.

Data Retention

We retain personal information only for as long as necessary to:

• complete your booking
• comply with legal obligations
• resolve disputes
• maintain financial records
• improve our services

When information is no longer required, it is securely deleted or anonymized where appropriate.

International Data Transfers

As an international travel company, some personal information may be shared with trusted partners in Nepal, Tibet (China), Bhutan, or other countries involved in your travel arrangements. We take reasonable steps to ensure that your information remains protected throughout these transfers.

Your Rights

Depending on your country of residence, you may have the right to:

• access your personal information
• request corrections
• request deletion
• restrict certain processing
• withdraw consent
• object to marketing communications
• request a copy of your personal data where legally applicable

Requests may be submitted using the contact information below.

Children's Privacy

Our websites are not intended for children under the age of 16 without parental or guardian involvement.

If we become aware that personal information has been collected from a child without appropriate consent, we will promptly remove such information where required.

Third-Party Websites

Our websites may contain links to external websites, including tourism boards, airlines, hotels, payment providers, and travel partners. We are not responsible for the privacy practices or content of these external websites. We encourage users to review the privacy policies of any third-party sites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations. The latest version will always be published on our websites with the updated effective date.

Contact Us

Contact Information

Touch The Himalaya Treks & Expedition (P.) Ltd.

JP. Road, Thamel, Kathmandu, Nepal

Email: [email protected]

Alternative Email: [email protected]

Website: https://www.touchthehimalaya.com.np

For destination-specific inquiries, travelers may also contact us through our associated brand websites. Regardless of the website used, all bookings are administered by Touch The Himalaya Treks & Expedition Pvt. Ltd.

Consent

By accessing our websites, submitting an inquiry, making a booking, or using any services provided by Touch The Himalaya Treks & Expedition Pvt. Ltd. or its associated brands, you acknowledge that you have read, understood, and agreed to this Privacy Policy.