Cancellation Policy

Booking, Payment & Cancellation Policy

Effective Date: January 1, 2026

This Booking, Payment & Cancellation Policy applies to all travel services provided by Touch The Himalaya Treks & Expedition Pvt. Ltd., including bookings made through our associated brands:

• Touch The Himalaya – Our flagship adventure travel company offering trekking, tours, expeditions, and tailor-made holidays across Nepal, Tibet, and Bhutan.
• We Tour Nepal – Dedicated to Nepal holidays, cultural tours, luxury travel, family vacations, and customized travel experiences throughout Nepal.
• Manaslu Guides – Specialists in the Manaslu Region, providing expert-guided trekking adventures, local guides, and off-the-beaten-path Himalayan experiences.
• Bhutan Tour – Focused exclusively on premium cultural journeys, festivals, trekking, and luxury holidays in Bhutan.
• Kailash Mansarovar – Dedicated to sacred Mount Kailash and Lake Manasarovar pilgrimage tours for travelers seeking one of the world's most spiritual journeys.
• Kailash Tour – Serving international travelers with professionally organized Mount Kailash pilgrimage packages and Tibet travel experiences.
• TT Himalaya – Our expanding platform for adventure travel, trekking, and Himalayan expeditions across multiple destinations.

By confirming a booking with us, you acknowledge that you have read and accepted this policy.

Booking Confirmation

Your booking is considered confirmed once:

• We receive the required deposit or full payment (where applicable).
• We receive the necessary traveler information (passport copy, personal details, flight information if required).
• We send you a written booking confirmation by email.

Until these steps are completed, your reservation remains provisional and subject to availability.

Deposit Requirements

To secure your booking, the following deposits generally apply:

Trekking & Nepal Tours : A deposit of USD 30–100 is required to confirm your booking, depending on the package.

Peak Climbing & Expeditions : A 30% to 40% deposit required due to advance logistics and permit arrangements (based on the trip cost).

Tibet Tours: A 40–50% deposit, or full payment depending on permit requirements and government regulations.

Bhutan Tours : Full payment is generally required before travel, as required by Bhutan's tourism policies and partner operators.

For customized or luxury itineraries, different payment schedules may apply and will be clearly communicated before booking.

Final Payment

Unless otherwise agreed in writing:

• The remaining balance for Nepal trips is payable before the trip starts or upon arrival in Kathmandu.
• Tibet and Bhutan tours generally require the full balance before permits and travel documents can be finalized.
• Payments not received by the due date may result in cancellation of the booking.

Accepted Payment Methods

We accept payments through Bank Transfer (SWIFT), Credit & Debit Cards, Secure Online Payment Gateway, Other approved payment methods agreed upon in advance.

Any bank charges, international transfer fees, currency conversion fees, or payment gateway charges are the responsibility of the traveler unless otherwise stated.

Pricing

Our prices are based on current costs, including Accommodation, Transportation, Guide and porter services, Government taxes, National Park and Conservation Area permits, Restricted Area Permits, Operational expenses, Exchange rates etc. We reserve the right to revise prices before booking confirmation if significant cost changes occur. Once your booking is confirmed, the agreed price will generally remain unchanged unless government fees, taxes, or permit costs are officially revised.

Changes Requested by the Traveler

If you wish to modify your booking after confirmation, we will do our best to accommodate your request. Changes may include Travel dates, Number of participants, Accommodation upgrades, Domestic flights, Additional nights, Trekking itinerary, Transportation arrangements etc., Additional costs may apply if third-party suppliers charge amendment fees. Certain changes may not be possible after permits or airline tickets have been issued.

Cancellation by the Traveler

All cancellation requests must be submitted in writing via email.

The effective cancellation date is the date we receive your written request.

Refunds are calculated after deducting any non-refundable expenses already incurred.

Standard Cancellation Charges

• Cancellations made more than 30 days before the trip start date will incur a loss of the 10% deposit.
• Cancellations between a week to 10 days before the trip start date will be subject to a 20% cancellation fee.
• Cancellations less than 24 Hours before the trip start date will result in a 100% cancellation fee.

Cancellation charges may apply depending on: Destination, If Permits already issued, Hotel bookings, Airline policies, Government fees, And the timing of cancellation. Certain permits, visa fees, and government charges are non-refundable. Refund processing may take several weeks depending on banks and payment providers.

These percentages serve as general guidelines. Actual deductions may vary depending on supplier policies, permit costs, and booking commitments.

Non-Refundable Items

The following expenses are generally non-refundable once processed such as Government permit fees, Tibet Travel Permits, Bhutan visa and tourism fees, National Park entry fees, Restricted Area Permits, Domestic and international flight tickets (subject to airline rules), Hotel reservations with non-refundable conditions, Bank charges, Credit card processing fees, Payment gateway charges, Visa application fees, Courier charges, Travel insurance premiums etc.

Cancellation by Touch The Himalaya

Although cancellations by us are rare, We reserve the right to cancel any trip due to unforeseen circumstances such as natural disasters, political instability, or insufficient bookings, Border closures, Government restrictions, Epidemics or pandemics, Safety concerns, Transportation disruptions etc., In such cases, we will offer reasonable alternatives whenever possible such as Alternative travel dates, A substitute itinerary, Credit toward a future trip etc., A refund of recoverable payments after deducting unavoidable third-party costs

NOTE: Trip cancellation and refund policy can be amended also between the clients and the Company’s mutual understanding.

Force Majeure

Touch The Himalaya Treks & Expedition Pvt. Ltd. shall not be held liable for losses arising from events beyond our reasonable control, including but not limited to Earthquakes, Avalanches, Floods, Pandemics, Epidemics, War, Terrorism, Civil unrest, Government actions, Airline cancellations, Border closures, Road blockages, Strikes etc.

Additional expenses resulting from such events (such as accommodation, meals, transportation, or rescheduled flights) are the responsibility of the traveler unless covered by travel insurance.

Travel Insurance

Comprehensive travel insurance is strongly recommended for all travelers and is mandatory for many trekking and adventure activities.

Your policy should ideally include:

• Emergency medical treatment
• High-altitude trekking (where applicable)
• Helicopter evacuation
• Trip cancellation or interruption
• Personal accident coverage
• Baggage loss or delay
• Flight delays

Travelers are responsible for purchasing appropriate insurance before departure.

No Show & Early Departure

No refunds will be provided for:

• Failure to arrive for the tour
• Voluntary early departure
• Unused hotel nights
• Missed meals
• Missed sightseeing activities
• Unused transportation
• Unused trekking services

Refund Processing

Where a refund is approved, Touch The Himalaya will make reasonable efforts to process it promptly. Refunds are subject to the prevailing laws, regulations, and foreign exchange policies of the Government of Nepal and the Nepal Rastra Bank (Central Bank of Nepal).

As international outward remittances from Nepal are regulated, refunds to overseas customers may be subject to applicable foreign exchange regulations and banking procedures. Where direct international remittance is not permitted, refunds may be processed through the original payment gateway, the original payment method where available, an authorized local representative, or another mutually agreed lawful method.

Any bank charges, payment gateway fees, currency conversion costs, or other financial institution charges associated with the refund shall be deducted from the refundable amount unless otherwise agreed.

The company is not responsible for delays caused by banks, payment service providers, government approvals, or foreign exchange regulations beyond our control.

Passport & Permit Responsibility

Travelers are responsible for ensuring they have:

• A valid passport
• Required visas
• Accurate personal information
• Required travel documents

Incorrect passport information or late submission of documents may result in delays, additional costs, or cancellation of permits.

Special Conditions for Tibet & Bhutan

Travel to Tibet and Bhutan is subject to government regulations that may change without prior notice.

Permit approvals, visa procedures, and travel schedules are controlled by the relevant authorities.

Any changes imposed by government agencies are beyond the control of Touch The Himalaya Treks & Expedition Pvt. Ltd.

Group Size & Pricing

Some prices are based on minimum group sizes.

If the number of participants changes before departure, the trip cost may be adjusted accordingly.

We will always inform you of any price adjustment before proceeding.

Contact Us

Contact Information

For destination-specific inquiries, travelers may also contact us through our associated brand websites. Regardless of the website used, all bookings are administered by Touch The Himalaya Treks & Expedition Pvt. Ltd.

Acceptance of This Policy

By confirming a booking, paying a deposit, making a full payment, or participating in any trip organized by Touch The Himalaya Treks & Expedition Pvt. Ltd. or its associated brands, you acknowledge that you have read, understood, and agreed to this Booking, Payment & Cancellation Policy.